EMT Practice Test

1. Question Content...

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Question1: Which of following is granted by the Manage Cases Permission (Select all that apply)?

Question2: Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the
UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers

Question3: Which Step is not a part of creating custom application?

Question4: What does a profile control?

Question5: If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.

Question6: You can create the following Email Template Formats: Choose 4

Question7: Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?

Question8: Can you set Standard and Custom fields as unique or required using the Property feature?

Question9: The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom Object Relationship from a master detail to a Lookup.
Which Scenario Could prevent the administrator from fulfilling this requirement?

Question10: Is it possible to report on the converted Leads?

Question11: Which of the following is not a valid business process in Salesforce.com?

Question12: The administrator at cloud kicks has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers

Question13: DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?

Question14: Which of the following types of packages can be upgraded?

Question15: As a system administrator you can create page layout in the console and assign it to profiles.

Question16: Workflow rules are triggered when a standard object in a master-detail relationship is re-parented, even if the object's evaluation criteria is set to When a record is created, or when a record is edited and did not previously meet the rule criteria.

Question17: Formatting of report is maintained when it is exported via Printable View?

Question18: AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?

Question19: Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a
way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?

Question20: Editing Records: If I see a magnifying glass icon next to any field in SFDC, this means I can start typing into the field and matches will automatically appear to choose from. Or, I can click on the magnifying glass icon and look up data to fill the field with.

Question21: Related Lists display the many side of a one-to-many relationship

Question22: Who can view campaigns?

Question23: Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.
Which Feature Should an administrator use to fulfill this request?

Question24: I can email opportunities, accounts, leads, or contacts directly from SFDC, and all of these communications will be automatically saved in my activity history.

Question25: Queues cannot be created on which Object in salesforce.com?

Question26: All the following are Main Setup areas in Salesforce.com EXCEPT?

Question27: When you add a custom object tab, all of the following will be accessible with the object EXCEPT

Question28: What should an administrator use as an identifier when importing and updating records from a separate system?

Question29: What is the Impact on a User of the Organization level Locale Changes?

Question30: The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.

Question31: Which of the following is true if you remove the "Read" permission from a users profile for a standard object?

Question32: Dated exchange rates can be set in the time range of

Question33: A sales team is a set of users that normally work together on _________ ?

Question34: Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.
How should an administrator deliver this information?

Question35: Following are the Custom Business Objects EXCEPT:

Question36: What is not true about sharing Rules?

Question37: Partner portal and customer portal users aren't required to activate computers to log in.

Question38: Maximum number of values allowed in a controlling field is:

Question39: What type of relationship must exist if you would like the child record to remain if the parent is deleted?

Question40: What is the limit on the compiled size of the Formula Field Select the correct choice?

Question41: How many other fields may a custom lead field be mapped to when converting a lead?

Question42: You can use standard reports when creating Dashboards

Question43: A System Administrator can edit a profile to:

Question44: When creating a custom list view you can display fields that are not on your page layout for that object?

Question45: Which two objects are customizable the Stage Setup Flow?
Choose 2 answers

Question46: Can the DataLoader access all objects?

Question47: Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.
Which three options should the administrator use to address this need?
Choose Three answers

Question48: A public group is a grouping of all Except?

Question49: An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use?

Question50: A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.
When using the Lead Conversion process, which two records can be Created?
Choose 2 answers

Question51: When using Territory Management, can an opportunity be associated with multiple territories?

Question52: Do opportunities or cases have import wizards?

Question53: Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers

Question54: Customizable Forecasting cannot be enabled for use with Custom Fiscal Years

Question55: Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?

Question56: The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers

Question57: The automated case user will be listed on the case history for all actions that are system defined, including:

Question58: An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

Question59: Which of the following are formats that you can use for creating a custom report?
A: Hierarchical
B: Matrix
C: Summary
D: Tabular

Question60: Formula cannot reference any field that is restricted by Field level security

Question61: How should an administrator support this request?

Question62: Cloud Kicks users are seeing error messages when they use one of their screen flows. The error
messages are confusing but could be resolved if the users entered more information on the account
before starting the flow.
How should the administrator address this issues?

Question63: In order to enable multi-currency feature in Salesforce, you must

Question64: What is required to create a new user?

Question65: When a Lead is converted, an Account, Contact and _______ record are created.

Question66: Which statements are true for the integrated campaign builder?

Question67: Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?

Question68: You can use standard reports when creating

Question69: The Self Service Portal and Customer Portal are the same technology?

Question70: Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

Question71: You must meet the following prerequisites before enabling territory management? Choose 2 answers

Question72: Which of the following is the new workflow feature of Spring'11 Release?

Question73: On which of these areas Data Validation rules are enforced but no feedback is given to users?

Question74: You can use conditional highlighting for summary and matrix report only.

Question75: Roles are available in Personal and Group edition

Question76: Which definition best describes "accounts" and their relationships with other record types in SFDC?

Question77: Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?

Question78: Adding Records: I must always search for a company or contact record BEFORE adding a new lead, opportunity, contact, or account into Salesforce.

Question79: Which of the following settings directly affects Date fields to display as MM/DD/YYYY?

Question80: AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.
What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

Question81: What are the three report types available when creating custom reports?

Question82: An administrator needs to create a one-to-many relationship between two objects with
limited access to child records.
What type of field should the administrator use?

Question83: Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?

Question84: Which statements are true about business processes?

Question85: When I convert a lead to an Opportunity, I must give the opportunity a unique name so I know what it is (ex: Pacific Bank - Red Package).

Question86: Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy?

Question87: Which statements are true about standard fields?

Question88: Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

Question89: On which OWD sharing defaults the Sharing Rules can't be defined?

Question90: Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen
flow collect name, email and shoe preference.
which two things should the administrator do to display the screen flow?
Choose 2 answers

Question91: The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?

Question92: Data validation ensures the integrity of data when data is exported in SF

Question93: Which tool should be used to Import more then 65000 records in Salesforce.com?

Question94: Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on the Account Object, what access does Operations Management have to Sales Management's accounts?
Default access for the
Account object is Public Read Only.
Executive Management
Sales Management
Sales Person
Operations Management
Operations Person

Question95: To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

Question96: What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?
Choose 2 answers

Question97: What is true about a Web-to-Lead?

Question98: The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?

Question99: YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?

Question100: Salesforce.com instance has Multiple Currencies as Activated. What is the maximum granularity available for tracking changes in Currency Rates

Question101: Lookup fields allow users to select a record from another object during data entry, creating a parent- child relationship.

Question102: Select which is Not Applicable. What does a Page Layout control Select the choice which in NOT applicable

Question103: An administrator at Universal Containers has been asked to prevent users from accessing
Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers

Question104: An administrator installed a managed package that contains a permission set group. The
permission set group that was installed includes Delete access on several objects, and the administrator
needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?

Question105: The User Interface Settings can be adjusted for individual users.

Question106: How many workflow rules can you create per entity?

Question107: Standard users can import a maximum of how many account records in a session

Question108: Who can invite Chatter customers into a Chatter group?

Question109: Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.
How should an administrator configure this requirement?

Question110: Adding Records: If I add a duplicate record because I haven't searched before adding a new one, the following events will be likely to happen:

Question111: Custom formula fields can reference other custom formula fields including themselves.

Question112: Where do you go to create a List View so that you can see it on the Console, under the Accounts object?

Question113: To minimize the number of sharing rules, use "Roles and Subordinates" over "Roles" where possible.

Question114: What is the purpose API Token field on the User object?

Question115: The maximum number of values in controlling picklists is the same as in dependent picklists.

Question116: What type of relationship should be built for a one-to-one?

Question117: Which of the following can be used to create a back up of data from Salesforce?

Question118: You cannot delete a standard report.

Question119: Is it possible for a Page layout to be associated with a Record Type.

Question120: An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.
which two automation tools should the administrator use?
Choose 2 answers

Question121: Which function can be performed using enhanced profile management? Choose 2 answers

Question122: You cannot mass remove records from an approval process; removal of records must be done one by one.

Question123: The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.
What should an administrator take into consideration when undeleting the field?

Question124: What is the maximum length of any auto-number field?

Question125: When you insert a record using the API, Do Validation rules are expected?

Question126: Based solely on the role hierarchy a manager can do all of the following EXCEPT:

Question127: If using Customizable forecasting there is a seperate forecast role hierarchy

Question128: What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers

Question129: If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application

Question130: Even a user with "View all data" (VAD) permission cannot view hidden folders as well as folders shared to no one.

Question131: Ursa Major Solar offers amazing experiences for all of it employees. The Employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?

Question132: Workflow rules never trigger on converted leads

Question133: With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.

Question134: Which Type of Reports can't be used to create groups of data or charts?

Question135: Record type picklist filtering applies to dependent picklists.

Question136: All of the following objects may have a queue EXCEPT

Question137: When you define a Data Validation Rule, what else must you also define?

Question138: There are many dashboard components from SF Labs including the Apex Dashboard Kit which can be installed:

Question139: When are the formula fields Re - Calculated?

Question140: How is the expected revenue calculated in the opportunity?

Question141: Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?

Question142: Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers

Question143: What should an administrator use as an identifier when importing and updating records from a
separate financial system?

Question144: If the lead has a record type, the default record type of the new owner is assigned to records created during lead conversion.

Question145: Ursa Major Solar offers amazing experiences for all of it employees. The Employee engagement
committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?

Question146: How long does a backup data export remain on Salesforce CRM before it is automatically deleted?

Question147: Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?
Choose 2 answers

Question148: A Profile is a collection of settings and permissions that determine what the user can do with records they have access to and how they view those records.

Question149: Universal Containers administrator has been asked to create a many-to-many relationship
between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship?
Choose 2 answers

Question150: The value in a Custom Field called Salary is 50,000. What would the formula, ISNUMBER (Salary_c), return

Question151: The org wide default is set to private. Phil smith the owner of ABC account is a US Sales Rep reporting to the US Sales Director. The users in the US sales rep role can edit ALL opportunities associated with the accounts they own. Tim an EMEA sales rep owns an opportunity associated with the ABC account. Identify the correct role access.

Question152: Which of the following objects cannot be imported via the Salesforce.com Import Wizard?

Question153: When you delete a product, the opportunity associated with that product will be suspended until further action is taken.

Question154: Field-level security can be used to make a field required

Question155: A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.

Question156: To log into the Data Loader, the IP address must be a trusted IP or the User must know their security token.

Question157: Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.
What options should the administrator adjust to fully restrict access?

Question158: Which one of these is NOT a recorded "activity" in SFDC?

Question159: An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and
skill set. Which feature should the administrator enable to meet this requirement?

Question160: When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? Choose 3 answers

Question161: On the page layout, some standard fields have properties which cannot be changed (e.g. the Created By and Modified By fields)

Question162: Which of the following are true about the field type "Text Area(Long)" ?

Question163: Adding a user to the sales team group will give access to opportunity records that was previously a restricted account.

Question164: Cloud kicks intends to protect with backups by using the data by using the data export
Service.
Which two considerations should the administrator remember when Scheduling the export?
Choose 2 Answers.

Question165: On deleting a Tab from an Application ___________.

Question166: Which function is available in the report builder interface, prior to running the report?

Question167: Which of these is NOT true: it is possible to import my existing contacts from Outlook by:

Question168: The administrator at universal containers has a screen flow that helps users create new leads.
When lead source is "Search Engine", the administrator needs to require the user to choose a specific
a search engine from a picklist. If lead source is not "Search Engine", this picklist should be hidden.
How should the administrator complete this requirement?

Question169: Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.

Question170: Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list
from the Account record. Sales users want to see Case created date and status while Customer Care
would like to see owner, status, and contact.
What should the administrator use to achieve this?

Question171: Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What Should the administrator Configure to meet this requirement?

Question172: A Lookup Field Relationship Select the correct choice

Question173: Can a user create his or her own Default Sales Team?

Question174: Which Feature is not available in Salesforce.com?

Question175: Determine if the description is Master/Detail or Lookup: Up to 25 such relationships

Question176: The Create New Folder link will only be visible to users with which permission

Question177: Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?

Question178: According to Sales Force, console is not for occasional users of SalesForce. The console is best set up for users who view SalesForce for 3 or more hours a day.

Question179: A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?

Question180: Queues can be made up of the following

Question181: The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?

Question182: An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?

Question183: AW Computing (AWC) occasionally works with independent contractors, who the company
stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the
historical accuracy of the record.
What should AWC use to track Contacts?

Question184: Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.
How should the administrator configure the policies in my domain settings?

Question185: During a lead import, you can choose to enable active assignment rules as part of the import

Question186: If you delete a case, which two also get deleted?

Question187: The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the
Contact when leads are converted.
Which two items should the administrator do to make sure these values are populated?
Choose 2 answers

Question188: Use ____________ to filter or segment picklist values based on the user's profile.

Question189: What steps are part of the process to enable Multi-Currency in an organization?

Question190: The administrator has created new users for ten new employees at Northern Trail Outfitters.
Why are these users unable to access the account object in the Salesforce or?

Question191: A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.
How can an administrator troubleshoot this problem?

Question192: If your org is configured for data export, you can generate backup files manually how often?

Question193: Is the DataLoader Cloud based?

Question194: You must be a user of salesforce.com in order to Receive an email notification in the case escalation process:

Question195: Folders are used to manage:

Question196: Define the Matrix Report.

Question197: Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

Question198: An Approval Process begins when a record is:

Question199: Which is a consideration when creating a drill-to-detail dashboard component?

Question200: How many custom fields can be created on an object in an unlimited Edition?

Question201: How many people can you send an invite to at a time using Cloud Scheduler?

Question202: A Look-up field can look up to what?

Question203: DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

Question204: Recent item and Lookup Hovers use the Record Mini Page.

Question205: Which report type must be used to create dashboard components?

Question206: Standard profile permissions cannot be edited.

Question207: When can inactive assignment rules be run on leads?

Question208: You will need a security token to access Salesforce via (choose all that apply)

Question209: Which statement is TRUE regarding look up filters? Choose 2 answers

Question210: Field Level Security cannot be used to make a field required.

Question211: Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects
were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers

Question212: How many fields can be enabled for tracking on a custom Object?

Question213: You can use a Custom Lookup field to create a relationship between an opportunity and a contact.

Question214: The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user's manager. The administrator has been tasked with creating an approval process.
Which are two considerations the administrator needs to review before setting up this approval process?
Choose 2 answers

Question215: In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.

Question216: How many Editions are there in Salesforce.com

Question217: The Salesforce Console is an example of what?

Question218: An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers

Question219: The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers

Question220: Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfil this request?

Question221: How many app exchange apps can you install in EE?

Question222: Which of the following records can not be mass transferred?

Question223: Which of these has many-to-many relationship?

Question224: A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator
to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers

Question225: Export to Excel is available for Printable Lists: